Grok Outage: Users Experience Login Problems and Service Interruptions with Elon Musk’s AI Chatbot

The AI chatbot Grok, owned by Elon Musk, experienced significant service disruptions on Friday, May 15, as users from various regions reported difficulties accessing the platform, generating responses, and logging into the app.

As per the outage-tracking site Downdetector, 71% of the reported issues were related to the mobile app, 28% affected the website, and 1% experienced login failures.

Many users noted that the chatbot was offering blank responses, struggling to process prompts, and showing “high demand” notifications on both X (formerly Twitter) and the standalone Grok application. Screenshots circulated on social media indicated the chatbot’s inability to respond to user queries.

This latest incident adds to a series of ongoing technical problems that have plagued Grok in recent months. Users have encountered delayed responses, login issues, and repeated “high demand” alerts during busy periods and software updates.

Launched in 2023 by xAI and integrated with X, Grok has positioned itself as a competitor to OpenAI’s ChatGPT and Google Gemini.

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As of now, xAI has not made an official statement regarding the outage, while its public system status page continues to indicate that services are operational.

Users facing data access and feature issues

Some users on Reddit reported that their existing chats had vanished, while others claimed Grok’s “Imagine” feature was malfunctioning and uploads for new chats were not working.

A few speculated that the disruption might be connected to a system migration, server rollback, or a major update being implemented by xAI.

“All my chats are gone too,” one user shared on Reddit, while another suggested that “nothing is gone” and that the data was temporarily unreachable as xAI was pushing a significant update, according to NDTV Profit.

Another individual mentioned waiting for their video limit to reset early in the morning in India to resume work on an unfinished project, only to find the servers seemed down.

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A user commented on Downdetector, suggesting that the release of a new model triggered the outage. “They added it and broke some stuff, now they need to do a little brain surgery to make it work right. This is the month that they planned on dropping 4.4 and 4.5, right?”