The two companies stated that the collaboration merges Tata Communications’ strengths in AI, cloud, and communications with TTBS’ broad distribution network for SMBs. This initiative will deliver a sovereign, integrated AI stack, featuring AI-driven voice agents connected to dedicated fixed-line numbers.
This partnership seeks to simplify enterprise-grade AI solutions, making them more accessible and easier for SMBs to implement, as per a press release issued on Tuesday, July 28.
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The AI-driven voice agents will manage customer interactions, address routine inquiries, schedule appointments, handle follow-ups, process orders, and provide round-the-clock customer support.
Powered by Tata Communications’ conversational AI platform, Commotion, and hosted on the Vayu AI Cloud, this solution utilizes TTBS’ foundational voice infrastructure.
Ganesh Lakshminarayanan, Managing Director and CEO of Tata Communications, remarked, “India’s AI potential will be unlocked not only through large enterprises but by empowering millions of SMBs with access to world-class digital infrastructure and intelligence.”
He continued, “By merging TTBS’s deep-rooted SMB connections with our expertise in cloud, AI, and communications, we are crafting a unique platform that enables businesses to adopt AI confidently while prioritizing data sovereignty, security, and scalability.”
Harjit Singh, Managing Director of Tata Teleservices, stated, “India’s SMB sector is one of the largest untapped markets globally for AI-led transformation.”
He added, “Our collaboration with Tata Communications builds upon this foundation to deliver a more comprehensive AI ecosystem that helps businesses confidently adopt AI. Together, we aim to enhance SMB productivity, improve customer experiences, and uncover new avenues for growth.”
The platform is designed to cater to various industry use cases, including mobility and healthcare. For example, transport companies can utilize AI voice agents to assist customers with ticket bookings, reservation modifications, and journey information, while healthcare professionals can employ them to schedule appointments, share test results, and support patient aftercare.
Tata Communications and TTBS also expressed their goal to democratize access to advanced AI infrastructure for over 60 million SMBs in India.
The companies anticipate that this partnership will eventually evolve beyond voice AI, expanding into a broader range of AI-powered solutions and digital services for Indian businesses and, eventually, the global SMB market.
Shares of Tata Communications were trading near their daily highs at ₹1,762.80, up 1.59% as of 12:36 PM. The stock has appreciated by over 15% over the past six months, despite a nearly 3% decline thus far in 2026.
