The Thiruvananthapuram International Airport (Code: TRV) has been elevated to Level 3 from its previous Level 2 status awarded in July 2024, according to an Airport statement released on Saturday.
The Airport Customer Experience Accreditation is a multi-tiered program created by Airports Council International (ACI) to assist airports in achieving excellence in managing customer experience.
The ‘Level 3’ designation is granted based on criteria such as airport culture, governance, operational enhancements, measurement, customer strategy, and customer insight, the statement noted.
The airport has launched various initiatives aimed at improving passenger experience and ensuring efficient processing, the statement continued.
Some initiatives include expanding the number of retail and food outlets to provide a better variety and options for passengers; integrating technologies like Digi Yatra, Fast Track Immigration (FTI TTP), an automatic cleaning system utilizing Made in India robots, and introducing e-gates, which have all contributed to enhancing the passenger experience, the statement explained.
Several adjustments based on observations and passenger feedback have been implemented over the past few years, it added.
