IndiGo to provide ₹10,000 travel vouchers for passengers affected by disruptions

IndiGo is set to provide travel vouchers amounting to ₹10,000 to passengers who were left stranded for hours at airports on December 3, 4, and 5, as announced by the airline on Thursday (December 11). This is in addition to the government-mandated compensation ranging from ₹5,000 to ₹10,000, based on the block time of the cancelled flight.

In a statement, the airline commented, “Our top priority remains the welfare of our customers. Following the operational disruption, we have ensured that all necessary refunds for cancelled flights have been processed, with most of them already reflected in your accounts and the remainder to follow shortly.”

#JustIn | #IndiGo will provide #TravelVouchers worth ₹10,000 to passengers stranded for hours from December 3-5; the vouchers can be utilized for any future IndiGo trips for the upcoming 12 months.

:triangular_flag_on_post:This is in addition to the government-mandated compensation of ₹5,000 & ₹10,000… pic.twitter.com/A2IHNVTiuR

— CNBC-TV18 (@CNBCTV18Live) December 11, 2025

IndiGo stated that passengers who booked through travel partner platforms will also receive refunds but acknowledged that it may not have complete information about all customers. The airline has requested affected travellers to contact customer.experience@goindigo.in for assistance.
Also read | IndiGo crisis reveals deeper issues in aviation oversight, according to experts.
The airline recognized the extent of the disruption, stating, “IndiGo sincerely regrets that some of our customers travelling on December 3, 4, and 5, 2025, experienced significant delays at various airports, with many severely impacted due to congestion.” Passengers who were severely affected will receive the ₹10,000 vouchers, valid for any future IndiGo journey within the next 12 months.

The airline added that these vouchers are in addition to the compensation mandated under current government regulations, which entitles passengers whose flights were cancelled within 24 hours of departure to compensation of ₹5,000–₹10,000 based on flight duration.

According to DGCA regulations, compensation is required when flight cancellations are due to reasons directly linked to the airline. No compensation is necessary if disruptions arise from extraordinary circumstances such as adverse weather, ATC restrictions, government orders, security concerns, natural disasters, political turmoil, labor disputes, or other force majeure events.

Also read | Will IndiGo be obligated to compensate affected passengers? Here’s what DGCA guidelines indicate.

Starting in early December, IndiGo cancelled thousands of flights, resulting in considerable inconvenience for lakhs of passengers and leading to chaos at various airports.