India’s largest airline announced that it has successfully maintained steady operations for five consecutive days, with all 138 destinations in its network fully connected and punctuality returning to regular levels.
“All our 138 operational destinations are connected, and our on-time performance has consistently returned to IndiGo’s standards. As per the operational update shared yesterday, we executed over 2,050 flights with only two cancellations due to technical issues, and all affected customers were promptly accommodated on alternate flights,” the press release stated.
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In a statement on X on Friday, the airline stated, “Our aim is to ensure the refund process is transparent, easy, and hassle-free for you. We are set to provide compensation, which we currently estimate will surpass Rs 500 crore for customers whose flights were cancelled within 24 hours of departure and/or for customers severely stranded at certain airports.”
— IndiGo (@IndiGo6E) December 12, 2025
According to the data shared by the airline, operational performance has improved steadily over the past week. IndiGo operated more than 1,700 flights on December 8 with just one cancellation. This rose to over 1,800 flights on December 9, followed by more than 1,900 services on December 10, when two flights were cancelled. On December 11, the airline flew over 1,950 services with four cancellations, before exceeding the 2,050 mark on December 12 with only two cancellations. A similar number of flights is anticipated on December 13.
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The airline has urged passengers to depend solely on official updates, amidst reports of wide-ranging cancellations circulating online.
“We continue to uphold the integrity of our revised flight schedule and strongly urge our passengers not to be misled by any false information regarding mass cancellations across our network. We have also requested that all our airport partners display the new flight schedules for the adjusted network on terminal screens to avoid confusion. With over 3.25 lakh customers choosing to fly with us daily, we are grateful for the confidence they continue to place in us,” an IndiGo spokesperson stated.
Previously, IndiGo recognized that the disruptions had significantly impacted passengers and estimated that compensation payouts would exceed ₹500 crore for customers whose flights were cancelled at short notice.
The airline also mentioned that it is reviewing flights from December 3, 4, and 5 where passengers were stranded and that affected customers would be contacted in January to ensure a smooth compensation process.
