On social media, users shared images of lengthy lines and large groups waiting for their flights to depart.
One user commented, “My IndiGo flight from Pune to Delhi is delayed by over 3.5 hours. There are many travelers who have been waiting at the airport for more than 12 hours.”
My IndiGo flight from Pune to Delhi is delayed by more than 3.5 hours.
Many travelers have been at the airport for over 12 hours.@IndiGo6E pic.twitter.com/TrF8enJMI5— Shubham Sharma (@Shubham_fd) December 3, 2025
Another user mentioned, “My @IndiGo6E flight is delayed for hours, and passengers are left without clear communication. I even have video footage of people raising concerns. This requires urgent attention.”
My @IndiGo6E flight is delayed for hours and passengers are stuck with no clear communication. I even have a video of people raising concerns. This needs urgent attention. #IndiGo #Delay #6E979 pic.twitter.com/iKKdGftKoo
— Ayush Kuchya (@KuchyaAyush) December 3, 2025
“#IndiGo flight issues at #Pune #Airport. Shame on @IndiGo6E for no passenger notifications at the boarding gate, no staff present; citizens are left to manage themselves. The display board even says flights are on schedule. @JM_Scindia must take action now,” a user posted.
#Indigo flight issues at #pune #Airport. Shame on @IndiGo6E for lack of notifications at the boarding gate, no staff around.. citizens are managing themselves.. and the display board falsely indicates flights are on time. @JM_Scindia ji must act now. pic.twitter.com/eJhSHcTe0q
— Dr. Prashant Pansare (@pansares) December 4, 2025
Shiv Sena (UBT) MP Priyanka Chaturvedi has also highlighted concerns over the operational crisis at IndiGo Airlines, noting the significant passenger distress and labeling it a “shame”.
She stated, “IndiGo Airlines’ operations have been severely affected, resulting in enormous passenger distress. I have consistently voiced concerns regarding the duopoly dominating the air travel industry, which causes higher fares, inadequate infrastructure, and flight cancellations. It’s a disgrace, and I hope the aviation minister will deliver a suo motu statement on this matter in Parliament.”
IndiGo Airlines’ operations have been hit hard, leading to massive passenger distress. I have repeatedly raised concerns over the existing duopoly in the air sector that results in inflated airfares, poor infrastructure, and cancellations. It’s a disgrace, and I hope the aviation…
— Priyanka Chaturvedi???????? (@priyankac19) December 4, 2025
“Complete chaos at Hyderabad airport at the IndiGo counters. Frustrated by their own delays, people are preventing others from boarding. @IndiGo6E staff are being harassed from all sides,” another user noted.
Complete chaos at Hyderabad airport at IndiGo counters. Frustrated by their own delays, people are now stopping others from boarding. @IndiGo6E staff are being hounded from all directions. #Indigoairlines pic.twitter.com/rT3roqfF7a
— Suyash (@suyashkamat_) December 4, 2025
In its statement, the airline attributed these disruptions to a variety of factors, including minor technical issues, changes in the winter schedule, adverse weather conditions, significant airport congestion, and new crew rostering regulations, according to News18.
“A range of unexpected operational challenges, including minor technical glitches, seasonal schedule changes, bad weather, increased congestion within the aviation network, and updated crew rostering rules (Flight Duty Time Limitations) have negatively impacted our operations in ways that were difficult to foresee,” the airline remarked.
IndiGo has made careful adjustments to its schedules over the next 48 hours to restore normalcy, offering passengers affected by the disruptions alternate flights or refunds.
The Directorate General of Civil Aviation (DGCA) has initiated an investigation into the widespread disruptions and has requested IndiGo to provide details regarding the situation and its action plan to address the ongoing delays and cancellations.
“The DGCA is currently examining the situation and coordinating with the airline to mitigate cancellations and delays, aiming to minimize passenger inconvenience… IndiGo has been instructed to report to DGCA Headquarters, providing details on the current situation and strategies to alleviate ongoing delays and cancellations,” the DGCA stated.
The aviation regulator noted that IndiGo canceled 1,232 flights in November, with 755 cancellations linked to the new Flight Duty Time Limitation (FDTL) regulations implemented on November 1. The airline’s on-time performance dropped to 67.7% in November, down from 84.1% in October, as reported by the DGCA.
