IndiGo Marks 20 Years by Offering 20,000 Free Tickets: Eligibility and Refund Claim Process Explained

IndiGo Marks 20 Years by Offering 20,000 Free Tickets: Eligibility and Refund Claim Process Explained
IndiGo has introduced a special promotion to mark its 20th anniversary, giving thousands of customers the opportunity to obtain domestic flight tickets at no cost.

Through its ‘Happy IndiGo Day’ campaign, titled “IndiGoFree”, the airline will refund the fares for 20,000 bookings, up to ₹10,000 per PNR, for qualifying customers.

Who can benefit from the offer?

The offer is available for customers booking domestic flights from August 4 to August 6 via IndiGo’s official website, mobile application, or its AI-driven virtual assistant, 6Eskai.


It covers all domestic Economy Class and IndiGoStretch bookings, including one-way and round-trip journeys.

How will customers receive free tickets?

No separate application is necessary. All qualifying bookings made during the three-day promotional period will automatically enter the selection process.

IndiGo stated that 20,000 bookings will be randomly chosen. Selected customers will receive an email and WhatsApp notification inviting them to respond to a simple question.

They will have three opportunities to provide the correct answer.

How will the refund be processed?

Customers who answer the question accurately will receive a refund of their booking fare, up to ₹10,000 per PNR.

IndiGo indicated that the refund will be completed within three to five business days.

Founded in 2006, IndiGo is celebrating two decades of service this year and is now the largest airline in India by market share. The airline boasts a fleet of over 430 aircraft and operates nearly 2,200 flights daily, connecting more than 95 domestic and 40 international destinations.

In FY26, the airline transported over 123 million passengers and was honored as the Best Airline in India and South Asia at the Skytrax World Airline Awards 2025. Additionally, it was ranked the sixth most punctual airline in the Asia-Pacific region in 2025 by aviation analytics firm Cirium.

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