In accordance with the Right to Services Act, the state government has designated 1,027 public services, with 527 currently available through the Aaple Sarkar portal and mobile application. These platforms were established to enable citizens to access essential government services from their homes and to offer a way to address grievances.
However, there have been frequent delays in processing requests and resolving complaints, often due to bureaucratic indifference. In light of this, Fadnavis instructed the Chief Secretary to enforce monetary penalties on department heads accountable for these delays. This initiative aims to hold officials accountable while accelerating the digital provision of services.
During the meeting, CM Fadnavis reviewed several key areas, including initiatives under the Tribal Development Department, the establishment of government medical colleges, and the Agristack initiative. Particular focus was directed towards integrating 138 inter-departmental services onto the Aaple Sarkar portal by May 31. The remaining 306 notified services are to be made available online by August 15.
The Chief Minister mandated that failure to meet these deadlines will result in a daily fine of ₹1,000 for the respective administrative head. This decision is anticipated to enhance the speed and transparency of government operations and improve citizen satisfaction.
The meeting also included discussions on grievance redressal processes via the Aaple Sarkar platform. With this new directive set in place, the government aims to ensure timely resolution of citizen complaints and improve service efficiency. By establishing this accountability framework, the Maharashtra government seeks to bolster public trust in its digital governance efforts and enhance the overall performance of its departments.
