Ministry of Civil Aviation Directs IndiGo to Process Refunds for Canceled Flights and Return Baggage Within 48 Hours Amid Continuing Disruptions.

Following ongoing disruptions affecting numerous travelers, the Ministry of Civil Aviation (MoCA) mandated on December 6 that IndiGo finalize the refund process for all canceled flights by the evening of December 7 and ensure the return of baggage separated from passengers within the next 48 hours.

This directive comes after the largest airline in the country canceled over 1,000 flights, marking the fifth day of extensive operational issues. The ministry cautioned that any delays or failure to comply with refund processing would result in immediate regulatory action.

“All refunds for canceled or disrupted flights must be finalized by 8 pm on Sunday,” the ministry stated officially. They further clarified that “airlines have also been instructed not to charge any rescheduling fees for passengers impacted by cancellations.”

On Saturday alone, more than 400 flights were canceled at major airports, adding to the inconvenience for passengers. To expedite resolution, IndiGo has been directed to set up dedicated passenger support and refund processing centers.

“These centers are responsible for proactively reaching out to affected passengers to ensure that refunds and alternative travel arrangements are handled without the need for repeated follow-ups,” the statement added. “The automatic refund system will remain in place until operations stabilize completely.”

In addition to refunds, the ministry highlighted the pressing necessity to locate and return baggage that was separated due to flight cancellations or delays. Airlines have been instructed to guarantee that all such baggage is delivered to passengers within 48 hours.

IndiGo, which has cited crew shortages stemming from the new Flight Duty Time Limitation (FDTL) regulations as the cause of the disruptions, has encountered increasing criticism regarding its management of the situation.

With increasing regulatory pressure, the airline is anticipated to accelerate refunds, enhance passenger communication, and address outstanding operational challenges in the coming days, while authorities continue to monitor the situation closely.