As part of this collaboration, Star Health will implement Medi Assist’s MAtrix platform, which is an AI-driven digital claims solution aimed at streamlining and expediting claims settlements.
This partnership marks a significant milestone in Star Health’s ongoing transformation of its claims process, emphasizing faster settlements, improved customer engagement, and a commitment to technology-driven service excellence.
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The collaboration will aid in detecting and eliminating fraud while also reducing waste and abuse through the utilization of AI tools. This alliance enables Star Health Insurance to modernize its claims ecosystem and prepare for future demands. The platform will enhance the company’s capability to handle increasing claim volumes while ensuring speed, consistency, and transparency in operations.
As part of this initiative, Star Health Insurance is enhancing its digital capabilities to meet the rising service expectations of hospitals, policyholders, and regulators. The platform fosters intelligent automation, minimizes manual intervention, and optimizes workflows, promoting better turnaround performance throughout the network.
Anand Roy, MD and CEO of Star Health and Allied Insurance, stated, “By minimizing manual processes and standardizing operations, we aim to improve efficiency and build trust with our policyholders.”
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The collaboration further enhances customer engagement through AI-driven chatbots, virtual assistants, and omnichannel support available on mobile apps and WhatsApp. A unified API architecture guarantees secure, real-time data exchange among insurers, healthcare providers, and the National Health Claims Exchange (NHCX), thus improving connectivity for all stakeholders.
Shares of Star Health & Allied Insurance Company Ltd closed at ₹429.25, down ₹1.85, or 0.43%, on the BSE.
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