SmartRent, Inc. is a premier technology provider for apartment communities, specializing in smart operational solutions for the rental housing sector. This partnership will concentrate on three interconnected workstreams: AI-enhanced customer experience, bill-to-cash operations, and lead-to-order process transformation via Salesforce Revenue Cloud Advanced.
In the customer experience initiative, Hexaware will implement AI-powered voice agents and intelligent orchestration across voice, email, and chat channels to improve SmartRent’s customer support operations and service delivery.
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Within the revenue operations domain, Hexaware will set up an intelligent bill-to-cash platform designed to enhance revenue results and manage data, insights, actions, and processes for improved days sales outstanding (DSO) performance.
For lead-to-order transformation, the company will utilize Salesforce Revenue Cloud Advanced to refine SmartRent’s quoting and order processes. This implementation is anticipated to facilitate quicker quote cycles, better pricing governance, and a cohesive overview of the revenue pipeline, emphasizing total cost of ownership and tangible business outcomes.
Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated, “Businesses today require speed and efficiency that yield best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that enhances business outcomes and establishes a competitive edge. Businesses need an operational framework where AI, technology, processes, and the workforce coexist seamlessly. That’s what we’re creating with SmartRent.”
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Frank Martell, President & CEO of SmartRent, remarked, “Our customers anticipate a service that is quick, intelligent, and reliable. This partnership provides us with the operational depth and technological foundation to deliver that at scale.”
Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, commented, “We are combining domain subject matter experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to equip SmartRent with an adaptive operations platform that evolves with every interaction, accelerates revenues, and maintains competitive advantage.”
Shares of Hexaware Technologies Ltd closed at ₹535.50, dropping by ₹9.95, or 1.82%, on the BSE.
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