IT Services Experience Major Transformation in 35 Years as AI Revolutionizes the Sector: Insights from Co-founder D’Souza

IT Services Experience Major Transformation in 35 Years as AI Revolutionizes the Sector: Insights from Co-founder D’Souza
The global IT services sector is experiencing “a significant transition… possibly an operational model shift that hasn’t occurred in approximately 35 years,” fueled by the swift emergence of generative AI, as stated by Francisco D’Souza, Co-founder and Managing Partner at Recognize. In an interview with CNBC-TV18, D’Souza mentioned that the industry is undergoing a structural transformation that may alter how service companies operate, price their contracts, and manage their talent.

At the core of this transition are two crucial paradoxes. “The value of code has never been greater… yet, the value of coding — the process of creating that code — is diminishing,” he described, referring to it as a “paradox of value.” Simultaneously, “an abundance of code… does not inherently result in dependable software,” leading to new challenges regarding security, compliance, and integration.

To adapt to this shift, companies must reevaluate traditional frameworks based on headcount and effort. D’Souza highlighted a transition towards “effort-agnostic commercial models,” emphasizing “impact over headcount,” the development of proprietary intellectual property, and a reevaluation of talent structures. However, he pointed out that “input pricing will still be relevant for some tasks, output pricing for others, and a portion will be outcome-based.”
Srikanth Velamakanni, Co-founder of Fractal Analytics, asserted, “there’s no denying this is a monumental revolution,” but advised that short-term pressures are surfacing. “A $100 million project from three years ago could now be bid at $70–80 million, or even $50 million,” he added, noting that “growth is currently constrained” and the upcoming “12–18 months may be similar or even worse.”

Both executives stressed that the disruption offers a substantial long-term opportunity, even as the industry maneuvers through a phase of contraction before AI-driven demand starts to increase.

Also Read: AI-led pricing pressure to keep IT growth weak; worst yet to come: Fractal Analytics’ Velamakanni

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